FAQ

HOW DO I RETURN OR EXCHANGE MY ORDER?

Please follow instructions on our Returns and Exchanges page.

WHEN WILL MY ORDER SHIP?

To estimate the time of delivery, please note processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays.

DO YOU SHIP INTERNATIONALLY?

No, unfortunately at this time we only ship domestically in the United States. If you would like to be notified when International shipping becomes available, please contact us at

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, Discover, American Express credit card and PayPal payments. We do not accept personal checks, money orders or direct bank transfers.

WHERE CAN I GET MY TRACKING NUMBER?

As soon as your order has been shipped, a shipping confirmation with a tracking number will be sent to you via email. Please allow up to three business days for your order to be processed.

WHAT IS A PRE-ORDER ITEM? WHEN CAN I EXPECT PRE-ORDERED ITEMS?

A pre-order is an order placed for an item that has not yet been released. If an item is on pre-order, a shipping date will be provided in the product description.

DO YOU HAVE A SIZE CHART? WHAT SIZE SHOULD I ORDER?

Our size chart serves as a general guideline to help you find the right size. If you still have questions about fit and specific questions about styles, please feel free to reach out to our team via email at info@florescolabel.com

THE ITEM I WANT IS OUT OF STOCK, WHAT DO I DO?

If the product you want is out of stock, we suggest you enter your email address to get notified when the product in your size is back in stock.